Check in- Check out

Arrival & Departure

  • Check-in is from 3.00pm on the date of your arrival. We will SMS your unique entry code two hours prior to this time.

  • You must check-out and vacate the Property no later than 10.00am on the day of your departure

  • Your entry code will be deactivated immediately on checkout. For this reason, all belongings must be removed from the property prior to this time,

  • If the cleanliness of the property does not meet your expectations, please advise us as soon as possible Every effort will be made to remedy any issues as swiftly as possible.

Cleaning

  • Inline with strict industry best-practice COVID cleaning protocols, the Property will be thoroughly cleaned prior to commencement of your stay, and we ask that you leave the Property in the same condition (neat and tidy). 
  • Please remove any food from the fridge and pantry and take all excess rubbish and recycling with you. Empty dishwasher and return everything to its original place and ensure the BBQ is clean after use.   
  • The agreed fees include a regular clean upon your departure. Failure to comply with the cleaning rules above such as the dishwasher not emptied will be $65.00 and the BBQ left unclean will be $150.00 which will be deducted from your security bond. 

Rubbish

  • All rubbish must be placed in the bins provided (bins must not be overflowing). Rubbish must not be left in public or common areas and will not be collected from the roadside if not inside the bin.

  • Bins must be put out the night before the local collection AND upon your departure. Note local collection time will be advised in your check in email.

  • Please remove any excess garbage and recycling from the property upon departure, or advise our office and we will arrange collection at your cost $65 per bag. Alternatively, excess rubbish can be taken away with you.

  • Bins left overflowing and any excess garbage or recycling left behind will incur a removal charge of $65.00 + GST. per bag/box, which will be deducted from your security bond.